Our Customer Guaran-Tee: Return & Exchange
We want you to love your Textual Tees order. If something isn’t right, contact us at support@textualtees.com and give us the opportunity to make it right.
We offer FREE returns and exchanges on eligible items within 90 days of delivery.
Starting a Return or Exchange
The fastest way to start a return or exchange is through your Textual Tees customer account.
If you checked out as a guest or need assistance, contact us at support@textualtees.com with your order information and we’ll be happy to help.
Please request a return or exchange before mailing your item back so we can provide the appropriate instructions and return shipping label. Items sent to us without an associated return request may experience delays in processing.
Free Returns
Eligible merchandise may be returned within 90 days of delivery for a refund.
To qualify for a return, merchandise must be:
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Unworn and unused
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Free of hair, dirt, stains, odors, or other signs of wear
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Returned in resellable condition
Items returned in worn, dirty, stained, damaged, or otherwise unsellable condition may not be eligible for a refund.
Return shipping is FREE on eligible returns.
Original shipping charges paid when placing the order are non-refundable unless the return is the result of an error by Textual Tees.
Free Exchanges
Ordered the wrong size? No problem.
We offer FREE size exchanges within 90 days of delivery. We’ll cover both the return shipping and the shipping cost to send your replacement item.
We recommend checking the size chart on each product page before ordering, but if the fit isn’t right, we’re happy to help.
Items being exchanged must meet the same condition requirements listed under our return policy.
Availability of replacement sizes or products is not guaranteed. If the requested replacement is unavailable, we’ll work with you on another option or issue an applicable refund.
Incorrect, Damaged, or Defective Items
Please inspect your order after delivery.
If your item arrives damaged or defective, or if you receive an incorrect item, contact us at support@textualtees.com as soon as possible.
Please include your order information and, when applicable, photos showing the issue so we can resolve it quickly.
If we made a mistake or your product arrived damaged or defective, we’ll make it right at no additional cost to you.
Non-Returnable & Final Sale Items
Certain products are not eligible for standard returns or exchanges, including:
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Gift cards
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Mystery Items
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Daily Deal products when identified as final sale
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Clearance products identified as final sale
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Other merchandise specifically marked Final Sale before purchase
If a final-sale item arrives damaged, defective, or incorrect, please contact us. Final-sale restrictions do not prevent us from correcting an error with your order.
Refunds
Once your return is received, we’ll inspect the merchandise and notify you when your refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow several business days after approval for your bank, credit card company, or payment provider to process and post the refund to your account. Processing times vary by financial institution.
If you believe an approved refund has not been received within a reasonable amount of time, contact us at support@textualtees.com and we’ll be happy to help.
Original shipping charges are not refundable unless the return resulted from an error by Textual Tees.
European Union & EEA Customers
If your order is shipped to a country where consumer law provides additional cancellation or withdrawal rights, those statutory rights apply in addition to this policy.
Customers in the European Union generally have the right to cancel qualifying online purchases within 14 days after receiving the goods, without providing a reason, subject to applicable exceptions under EU law.
Eligible EU customers may exercise their right of withdrawal through the return or cancellation options available through their customer account or by contacting us at support@textualtees.com.
Nothing in this policy is intended to limit any consumer rights that cannot legally be waived or restricted.
Return Address
Please request a return before mailing merchandise so we can provide the appropriate return instructions and shipping label.
Authorized returns may be sent to:
Textual Tees
Return & Exchange
13500 SE 89th St
Oklahoma City, OK 73150
Questions?
Have a question about a return, exchange, refund, or your order?
Contact us at:
We’ll be happy to help.
